AI4PublicPolicy / Second Co-Creation Workshop in the AI4PublicPolicy pilot in Genova

Second Co-Creation Workshop in the AI4PublicPolicy pilot in Genova

The second co-creation workshop that AI4PublicPolicy partner, Comune di Genova, in collaboration with APE Consulting, organised within the framework of the project’s pilot in Genova, Italy, focused on the ideation and creation of concepts based on the insights from the fist workshops. The workshop took palce at the Municipal offices in Corso Torino on 25 January 2022, from 15:00 to 17:15.

The second co-creation workshop that AI4PublicPolicy partner, Comune di Genova, in collaboration with APE Consulting, organised within the framework of the project’s pilot in Genova, Italy, focused on the ideation and creation of concepts based on the insights from the fist workshops. The workshop took palce at the Municipal offices in Corso Torino on 25 January 2022, from 15:00 to 17:15.

For the purposes of the workship, 15 participants from the Electoral department, Social Services department and citizens of the city were chosen, divided in three groups, according to the analysis and design process needs as Users, Decision Makers and Change Makers. The process was facilitated by Fabio Bonini and Filippo Maria Giorgi of APE Consulting.

The workshop started with a brief introduction of the agenda, the goals, the AI4PublicPolicy project, and an informative session about the technologies used, AI and how they can be applied in public administration. After the introduction, a review of the results of the first workshop took place, in order to remind the participants of all the necessary details. Subsequently, the creative and ideation part started, divided into three macro steps, corresponding to different canvases, in the form of group work.

The first group dedicated to the Electoral Services Use Case developed a concept to solve the logistic and communication problems for the citizens. The main concept that predominated was to create a polling hub for each town hall in order to merge the several existing polling stations of the city in one place, optimizing the administration resources, the managing phases and the organizational aspects. The polling hub must be easy to reach by all the citizens of the town hall and create services useful to the weakest population in order to reach the new station (the new polling hub could be a theater, a fair hall, a sports hall etc.). Also, some other points of interest for this group were: a) the communication with the citizens and use of technology in order to reach every voter by, for example, using multiplatform chatbots for real time answers; b) monitoring the real-time turnout at the polling station in order to provide useful information to the citizens and the Municipality; c) the management system or tool for the organizational process.

The second group dedicated to the Electoral Services Use Case developed a concept to solve the management and internal communication problems, such as the exchange of information with new employees, the reporting of the interventions during the election days, the management of the procurements and warehouses etc. In particular, the most predominant idea is to automate the request of maintenance interventions and solve the problems that could emerge in the election days, aiming to optimize the intervention time and the final data collection. The proposed solution was to develop a platform with different interfaces, such as an autoresponder or AI connected to phone and web platforms, that consent the managers of the polling stations, the municipality managers and all the interested stakeholders to send the request of interventions to the nearest maintenance team in order to solve the problem in the fastest way possible.

The third group dedicated to the Social Services Use Case developed a concept of a system useful to create the observatory of the Social Services Policies. The system must collect data and indicators, manage all the big data from the several institutions involved (other offices from the municipality, social welfare, law enforcement, etc.), as well as the indications from the citizen. The system will aim to use the information for the recognition of the needs of the territory, for decision making from administration, for evaluation of the effectiveness of the outcomes and to provide citizens a clear and user-friendly tool to read the data and the results of the policies. The system is interconnected and capable to read and aggregate data in order to make them available to the reading in a common language. The group also designed a systemic diagram of how the data collection works and the structure of the platform, thus giving a structural insight to the development partners of the project.

At the end of the day and the proceedings,  a quick review of the analysis process, the contents and of the single canvases used was carried out, in order to summarize what emerged and consolidate the qualitative data generated.

Through this workshop the participants developed a new mindset based on design thinking that can be useful for the next projects of the municipality and for the next phases of the project. Also, the attendees completed all the day’s goals and generated innovative concepts to improve and implement the internal and external system of communication, giving answers to several needs of the administration officers and the citizens. They also produced useful indications for the partners of the next phases to build services and products built on Ai that contemplate at the same time the transparency for the citizens and with the administration itself. The participants expressed their satisfaction from the results of the co-creation workshop, of the concepts they produced and of the methodology used to develop the ideas.

 

More information regarding the results of the second co-creation workshop of the AI4PublicPolicy pilot in Genova will be published soon on D2.9 “Plan and report on co-creation activities V2”